Privacy Policy

Effective Date: November 4, 2025

Company Name: EPCARE

1. Introduction

EPCARE (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website, epcarefl.com, to request or schedule an appointment with a healthcare provider. By using our website, you agree to the terms described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to connect you with a doctor or schedule an appointment, including:

Name
Phone Number

We may also automatically collect non-identifiable technical data such as browser type, device information, and website usage through Google Analytics.

3. How We Use Your Information

We use your information for the following purposes:

To process and manage appointment requests.
To connect you with the appropriate doctor or clinic.
To improve website functionality and user experience.
To analyze website traffic and performance (via Google Analytics).

We do not sell your personal information.

4. Information Sharing

We may share your submitted information (name and phone number) only with licensed doctors or their authorized staff for appointment scheduling and follow-up purposes. We do not share your information with unrelated third parties for marketing purposes.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access or disclosure. However, no online data transmission or storage system can be guaranteed 100% secure.

6. HIPAA Notice

EPCARE is a lead generation platform and is not a covered healthcare provider under HIPAA. Any medical information you share directly with a doctor or clinic after referral is handled under that provider’s HIPAA-compliant privacy practices.

7. Cookies and Analytics

We use Google Analytics to collect anonymized information about how visitors use our site. Google Analytics may use cookies to track website performance and user interactions. You can opt out by visiting the Google Analytics Opt-Out Browser Add-on or Google’s opt-out resources.

8. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.
Request that we limit or stop using your information.

To exercise these rights, please contact us at [email protected].

9. Third-Party Links

Our website may include links to third-party websites (for example, doctors’ websites). We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with a new effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Email: [email protected]